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Frequently Asked Questions

Q: Is the guesthouse pet-friendly?

A: Yes, we are pet-friendly with prior arrangement.

Q: How can I make a reservation?

A: Reservations can be made through our website, by phone, or via email. Contact details can be found on our ‘Contact Us’ page

Q: What is the cancellation policy?

A: Cancellations made [X] days before the reservation date incur no charge. Cancellations made within [Y] days of the reservation date will be charged [Z]% of the total booking.

Q: What time is check-in and check-out?

A: Check-in is from 3 PM, and check-out is by 10 AM. Early check-ins and late check-outs are subject to availability and may incur additional charges.

Q: Is there parking available?

A: Yes, we provide complimentary parking for our guests.

Q: Are there any age restrictions for guests?

A: No, we welcome guests of all ages.

Q: Can I bring my own food and beverages?

A: Guests are welcome to bring their own food and beverages. Each room is equipped with tea and coffee facilities.

Q: Are there any restrictions on pool usage?

A: Pool usage is subject to specific operating hours. All guests use the pool at their own risk, and children must be supervised by an adult.

Q: Are there laundry facilities available?

A: Yes, we provide laundry facilities for our guests.

Q: What happens if I lose my room key?

A: Lost keys will result in a R150 fee for replacement.

Q: Can I book more than one room?

A: Yes, you can book multiple rooms. Contact us for group bookings or special arrangements.

Q: Is Wi-Fi available?

A: Yes, complimentary Wi-Fi is available for all guests.

Q: Are there any restrictions on bringing my own pet?

A: We welcome pets with prior arrangement. Please inform us during the booking process

Q: Can I have visitors in my room?

A: Visitors are allowed in common areas only and are not permitted in guest rooms without prior approval.

Q: How often are the rooms cleaned?

A: Rooms are cleaned daily for the duration of your stay.

Q: Is there a minimum age for children in the pool?

A: Children must be supervised by an adult, and there is no minimum age for pool usage

Q: Do you offer any discounts?

 

A: Although we don’t currently have any active coupon codes, we occasionally run seasonal sales – join our newsletter to stay updated!

Still Need Help? We’re Here!

Feel free to contact us if you have any other questions or if there’s additional information you would like. We’re here to make your stay as comfortable as possible!